Welcome to our FAQ page! Below, you’ll find answers to some of the most common questions we receive about our IT support & computer repair services at premiumembership99.com.
How do I access my digital product after purchase?
Once your payment is completed, you’ll be automatically redirected to a confirmation page that contains access instructions and your order ID.You’ll also receive a confirmation email within a few minutes. If you don’t see it, please check your spam or promotions folder.
I never received a confirmation email. What should I do?
Check your spam/junk folder and search your inbox for keywords like “your subscription” or our brand name.Still nothing? Use our contact form and include your full name and approximate order time so we can look it up manually.
How can I check the status of my subscription?
Visit the Check Order Status page and enter your email or order ID.You’ll instantly see the current status of your subscription — whether it’s active, pending, or expired — along with helpful next steps.
Is there a way to cancel my subscription?
Some subscriptions are one-time purchases, while others may renew automatically.Please check your order confirmation for specific terms. If cancellation is available, just reach out via the contact form.
Can I request a refund?
Refunds may be available in certain cases (e.g. duplicate purchase, technical error, or non-delivery).Contact us within 7 days of purchase with your order ID and reason, and we’ll review your request.
Can I transfer my subscription to another email or user?
Subscriptions are usually tied to the email used at checkout.In some cases, we may be able to transfer it — contact us with your order details for assistance.
How long does my subscription last?
Subscription duration depends on your selected plan (e.g. 1 month, 3 months, lifetime).Refer to your confirmation email or use the Order Status page to check.
What kind of digital products do you offer?
We offer: • URL shorteners • Website builders • Digital content subscriptions (eBooks, templates, etc.) All designed to save time and empower online users.
Is there a limit on how I can use the product?
Each product has unique usage terms (e.g. number of websites, downloads, etc.).Check your welcome email or our Terms of Use for details.
How do I get help if I have a technical issue?
Use the contact form and include your email, description of the issue, and screenshots if available.We usually respond within 24 hours on business days.
If you have a question that isn’t covered here, feel free to Contact Us directly.